Cancelled bucket ke "Reason" column me yahi no-show reason dikhta hai, isse pehchaan lo. Fark: Cancelled se patient tab hat jaata hai jab window me uska koi naya (cancel nahi hua) appointment ban jaaye; No Show list me wo rebook ke baad bhi rehta hai jab tak call log na ho. Isliye dono bucket ke number jodne se chhoote patient ki asli ginti nahi milti.
Ek hi patient No Show aur Cancelled dono list me kyu dikh raha hai?
No-show mark hote hi wo appointment "Cancelled" bhi ho jaata hai (reason "Patient did not arrive (no-show)", "No-show (not checked in by end of day)" ya jo reason likha), isliye patient dono bucket me aata hai. Kisi ek list me "Log call" kar do — "Pending only" ON ho to wo dono list se hat jaata hai.
Where in ORALZY: Patient Care → Patients → Missed Patients
Quick steps
- Cancelled bucket me "Reason" column dekho — no-show wale pehchaan lo
- Patient ko phone karo
- Kisi bhi bucket me us row ka "Log call" dabao aur save karo