Bhejne se pehle: patient chart → 💬 WhatsApp → "Send message" sheet ki upar wali line — "Will go by WhatsApp" ya "WhatsApp is off — will go by SMS" (ye line balance nahi dekhti). Bhejne ke baad pakka jawab: Patient Connect → WhatsApp → 📋 Sent Log ka "Channel" column (🟢 WhatsApp / ✉️ SMS) aur "Number" column (ORALZY (shared) / Own number). SMS default me ORALZY ke DLT sender se jaata hai, clinic ka naam message ke andar; badalna ho to Setup → Settings → Billing → Bill Settings (GST, UPI, bank) → "🪪 Message sender — ORALZY's or your own" ("SMS sender", "WhatsApp number"). Kaunsa channel pehle try ho, ye kram clinic ki settings me nahi hai (sirf ORALZY badal sakta hai) — apna number jodne ke baad bhi Sent Log me ✉️ SMS hi dikhe to ORALZY support se poocho. Photo / PDF par ye kram laagu nahi: clinic WhatsApp bhej sakti ho to wo WhatsApp hi try hote hain. WhatsApp balance sirf WhatsApp par katta hai, SMS par nahi. Offer / promotion SMS se nahi jaata — sirf WhatsApp campaign se.
Patient ko message WhatsApp se jaayega ya SMS se, ye kaise tay hota hai?
App khud tay karta hai. ORALZY common number wali clinic: pehle WhatsApp try hota hai; WhatsApp na ja paaye (balance khatam, aaj ki limit, template / 24 ghante ka niyam) to text message SMS se jaata hai. Apna number jodne wali clinic me reminder / bill jaise text ka kram ORALZY ki setting se chalta hai (pehle se SMS) — WhatsApp chahiye to ORALZY support se kehna. SMS tabhi jaata hai jab us message ka approved SMS (DLT) template ho. Photo / PDF sirf WhatsApp se.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Setup → Settings → Billing → Bill Settings (GST, UPI, bank) · Patient chart → 💬 WhatsApp → Send message
Quick steps
- Patient chart → 💬 WhatsApp kholo — upar ki line padho ("Will go by …")
- Message bhejo
- Patient Connect → WhatsApp → 📋 Sent Log me "Channel" column dekho
- Sender badalna ho to Bill Settings → "🪪 Message sender"