ORALZY
FAQ

"This case is already on bill" error lab bill me kyun aata hai?

Ek finished lab case sirf ek hi lab bill par aa sakta hai. Jo case pehle se kisi (draft ke alawa) bill par hai use dusre bill me daalne par "This case is already on bill <number> — <case>" aata hai; ek hi bill me do baar ho to "The same case is on this bill twice — <case>". Us line ka tick hata kar "🔍 Match" dabao.

Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → 🧾 Lab Bills tab → + New lab bill…

Ye double-billing rok hai — ek crown January aur February dono bill me na jud jaye. "📥 Load finished cases" waise bhi sirf wo Received / Delivered case laata hai jo kisi bill par nahi hain; error tab aata hai jab beech me kisi ne doosra bill save kar diya ho, ya bill approve karte waqt. Pehla bill galat tha to usme query lagao — bill delete karne ka button app me nahi hai.

Quick steps

  1. Error me likha bill number note karo
  2. Naye bill me us case ki line ka tick hatao
  3. "🔍 Match" dobara dabao
  4. Pehla bill galat ho to usme query lagao

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