Sirf WhatsApp ke jawab yahan aate hain — SMS / RCS par aaye jawab chart me save nahi hote. Patient ke jawab ke baad 24 ghante tak khud likha message ORALZY ke shared number par bhi chala jaata hai; uske baad sirf one-tap format. Patient ne sirf "STOP" likha to us number par aage koi message nahi jaata (bhejne par "opted out" aata hai). AI Front Desk chalu ho to wo khud jawab de sakta hai — wo baat-cheet "WhatsApp · …" thread row me dikhti hai. Mobile: patient → More → "Messages" — "Received" wali rows.
Patient ne message ka jawab diya to chart me kahan dikhega?
Patient chart → Sections → "⋯ More" → Communication → "Messages" → "Received · WHATSAPP" row me patient ka likha text ya dabaya hua button (jaise "Dard ho raha hai", "Pay karna hai") dikhta hai, naya upar. Naya jawab dekhne ke liye "Refresh". Jawab dena ho to Patient Connect → WhatsApp → WhatsApp Team Inbox se, ya chart ke ⋯ → "WhatsApp patient" → "Or write your own" se.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → ⋯ More → Messages · Patient Connect → WhatsApp → WhatsApp Team Inbox · Mobile: Patient detail → More → Messages
Quick steps
- Patient chart → Sections → "⋯ More" → "Messages"
- "Received · WHATSAPP" row padho; naya ho to "Refresh"
- Jawab: Patient Connect → WhatsApp → WhatsApp Team Inbox, ya ⋯ → "WhatsApp patient" → "Or write your own"