Appointment reminder, bill link, recall jaise automatic message bhi yahin dikhte hain — "message gaya ya nahi" ka jawab yahin hai. Status chip: SENT = WhatsApp / SMS company ne le liya; DELIVERED = phone tak pahuncha; READ = patient ne padh liya (ye do sirf WhatsApp par aate hain); FAILED = company ne mana kiya; BLOCKED = app ne khud roka (opt-out, balance, emergency stop, shared number ka niyam) — message gaya hi nahi. FAILED / BLOCKED ke neeche laal me wajah. Patient ke WhatsApp jawab "Received · WHATSAPP" row me aate hain; SMS / RCS par aaye jawab yahan nahi aate. Khaali ho to "No communications yet for this patient." — "📱 Send from your own phone" se gaye message yahan kabhi nahi aate. Pehle sidebar me "Recent messages" card hota tha — wo hata diya gaya. Poore clinic ka log Patient Connect → WhatsApp → Sent Log me. Mobile: patient → tab strip "More" → Comms → "Messages" — upar SENT / DELIVERED / FAILED / INBOUND ginti, "🕒 Last contact …" aur "All channels / WhatsApp / SMS / RCS / Email" filter; wahan call wali rows bhi abhi "WhatsApp" label ke saath dikhti hain — calls ke liye mobile ka "Calls" tab dekho.
Patient ko kaun se message gaye, chart me kahan dekhe?
Patient chart → left sidebar "Sections" → "⋯ More" → Communication → "Messages". Is patient ke sab calls, bheje gaye WhatsApp / SMS / RCS / email, patient ke WhatsApp jawab aur AI front desk ki chats ek list me (naya upar). Har row par "Sent · WHATSAPP · <template>" ya "Received", aur status chip (SENT / DELIVERED / READ / FAILED / BLOCKED). Upar "N calls · N messages · N chat threads" aur "Refresh".
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → ⋯ More → Messages · Patient Connect → WhatsApp → Sent Log · Mobile: Patient detail → More → Messages
Quick steps
- Patient chart kholo
- Left sidebar "Sections" me "⋯ More" dabao
- Communication me "Messages" chuno
- Row ka status aur wajah padho; naya dekhne ke liye "Refresh"