Web: neeche-left 💬 → "🎫 My Complaints" tab (Hinglish screen par "Meri Complaints"; naye reply ki ginti tab ke naam me bracket me). Mobile: Setup → Plan & Help → Help → "Meri Complaints". Aap reply bhejte ho to "Waiting for your reply" wapas "Team is looking into it" ho jaata hai. Complaint kholte hi uski laal ginti hat jaati hai. Team ke andar ke notes aapko nahi dikhte, sirf jawab. Complaint delete karne ka option clinic ke paas nahi hai.
Complaint ka status "Waiting for your reply" ya "Team is looking into it" ka matlab?
"Team is looking into it" = ORALZY team kaam kar rahi hai. "Waiting for your reply" = team ne jawab diya / kuch poochha hai — complaint kholo aur "Write your reply…" me likh kar "Send". "✓ Solved" / "✓ Resolved" = theek ho gaya. "Closed" = band. Naya reply aaye to 💬 button par laal ginti aur complaint par "N new" dikhta hai.
Where in ORALZY: Web: neeche-left 💬 AI Support → 🎫 My Complaints · Mobile: Setup → Plan & Help → Help → Meri Complaints
Quick steps
- 💬 kholo → "🎫 My Complaints" tab
- Complaint par click karo
- Team ka reply padho
- "Write your reply…" me likh kar "Send"