Rok number par lagti hai — usi number wale ghar ke doosre patients ko bhi message nahi jaata. Rok hatana: SMS DND laga ho to ✏️ (Edit patient details) → "SMS DND" → "Off (messages allowed)" (ye DND WhatsApp ko bhi rokta hai). Clinic ne Patient Connect → WhatsApp → WhatsApp Contacts me number Hold / Inactive kiya ho to wahin "▶ Make active". Patient ne khud STOP bheja ho ("🚫 Stopped by patient (STOP)") to clinic use app se wapas chalu nahi kar sakta. Patient chahta hi nahi to rok mat hatao — zaroori baat phone par karo. Mobile app me patient "deceased" mark ho to call, WhatsApp aur send buttons band rehte hain: "Patient is deceased — Outreach actions are disabled for this patient."
Chart me "opted out" ya "no mobile number" aaye to message kaise bheje?
"This patient has opted out of messages — sending is not allowed." = is number par patient ne STOP bheja hai, record par SMS DND / opt-out laga hai, ya WhatsApp Contacts me ye number Inactive / Hold par hai — app is number par koi message nahi bhejta. "⚠️ This patient has no mobile number recorded — add it in Edit profile." = chart me number nahi hai; patient ke naam ke paas ✏️ (Edit patient details) se mobile number daalo, tab buttons chalu honge.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ⋯ More actions → "WhatsApp patient" · Patient Connect → WhatsApp → WhatsApp Contacts
Quick steps
- Number na ho: ✏️ (Edit patient details) me mobile number daalo
- "opted out" aaye: patient se poochho, wo message chahta hai ya nahi
- SMS DND ho to Edit patient details → "SMS DND" → "Off (messages allowed)"
- Hold / Inactive ho to Patient Connect → WhatsApp → WhatsApp Contacts → "▶ Make active"
- Patient ka apna STOP ho to phone par baat karo