Dono poore number par lagte hain: ek number par ghar ke kai patient hon to sabke message rukte hain. "On (no SMS)" naam ke bawajood WhatsApp bhi rokta hai. Kuch din ke liye rokna ho to Contacts ka "⏸ Hold" (7 / 30 / 90 days ya tareekh tak). Patient ka khud ka STOP in dono se alag hai aur clinic use hata nahi sakti.
SMS DND aur WhatsApp Contacts ke Inactive me kya fark hai?
Asar dono ka ek jaisa — us number par WhatsApp, SMS aur RCS sab band (OTP aur staff ke apne message chhod kar). Fark jagah ka: SMS DND patient ki file me lagta hai (✎ Edit patient details → "SMS DND" → "On (no SMS)" → "Save changes"); Inactive WhatsApp Contacts me kisi bhi number par (patient na ho tab bhi), reason ke saath, aur "▶ Make active" se hatta hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Contacts · Patient Care → Patients → Patient List · Patient chart → ✎ Edit patient details → SMS DND
Quick steps
- Patient file ka rasta: ✎ Edit patient details → SMS DND → "On (no SMS)" → "Save changes"
- Number ka rasta: WhatsApp Contacts → number → "🚫 Inactive" → reason → "Save"
- Thode din ke liye: "⏸ Hold"