Ye jaanch sirf chart se bane (treatment wale) orders par hoti hai — "+ New Order" wale manual order aur remake (redo) par nahi. Pehle se pata chalta hai: Pending Dispatch me aisi row par likha aata hai "⚠️ This tooth has another active lab order — may be a duplicate" — patient chart me dekho kaunsi entry double hai. Web ke confirm me pehle case ka code nahi dikhta; chart ka "🦷 Send to lab?" popup aur "🚚 Transit" aise case ko nahi bhejte aur poora kaaran dikhate hain (pehla case code; wo wapas aa chuka ho to ye ki doosri entry aksar RGHS slip wali row hoti hai jise lab bhejne ki zaroorat nahi) — sach me bhejna ho to list ka "Send to Lab" dabao aur OK karo. Mobile: "⚠️ Duplicate lab order?" me pehle case ka code, kaam aur status dikhta hai → "Send anyway" / "No, leave it"; "Send All" aise case chhod deta hai.
"This tooth already has another active lab order" kyun aata hai?
Case bhejte waqt app dekhta hai ki isi patient ke isi daant ka doosra lab order pehle se lab par (Sent / In Progress) hai ya pichhle 45 din me wapas aaya hai — ek daant par ek hi crown banta hai, isliye ye aksar chart me double entry hoti hai. Web par confirm aata hai "This tooth already has another active lab order. Send anyway?" — galti ho to Cancel dabao aur double order cancel karwao; sach me doosra kaam ho to OK.
Where in ORALZY: Treatment → Lab → Lab Cases · Mobile: Treatment → Lab
Quick steps
- Web par Pending Dispatch patti me "⚠️ This tooth has another active lab order — may be a duplicate" wali line dekho (mobile message me pehle case ka code aur kaam likha hota hai)
- Patient chart me dekho — ek hi daant ki do entry to nahi
- Double entry hai → confirm me Cancel / "No, leave it" dabao aur owner / admin se ye order cancel karwao
- Sach me alag kaam hai → confirm me OK / "Send anyway"