Setup & Administration
Clinic settings, branches, users, roles and integrations.
58 articles
- "Username or email already taken" aaye to naya user kaise banaye? Ye username (ya email) pehle se kisi login par hai — chahe wo dusri clinic me ho ya aapka purana band (deleted) user ho. Thoda…
- Aakhri backup kab hua, ye time kahan dikhega? Setup → Admin → Backups → "Server backups" par sirf "Your data is backed up every night" card dikhta hai: Schedule "Daily…
- Admin page ke "Audit Logs" tab aur Audit Log page me kya farq hai? Setup → Admin → "Audit Logs" tab ek alag "access log" hai jisme abhi lagbhag sirf data export jaise kaam aate hain, isliye ye…
- Admin page ke "Security Settings" tab me setting kaise badle? Setup → Admin → "Security Settings" tab sirf dikhata hai (Compliance Mode, Session Timeout, Data Retention, Max Login…
- Apna custom form kaise banaye (Form Builder)? Setup → Settings → Clinical → Custom Forms → "New Form" → naam + category → left palette se fields click karke jodo (text,…
- Apna password kaise badle (Change Password)? Header me 👤 My Account → Change Password → "Old Password" aur "New Password" → "Update Password". Naya password kam se kam 8…
- App apne aap logout ho jaye (idle auto-logout) — setting kahan hai? Setup → Admin → Users & Policy → Security Policy me 'Auto-logout on inactivity' checkbox ON karo aur idle timeout minutes…
- App ka color/theme din-raat me khud kyun badalta hai? Ab theme din-raat ke hisaab se apne aap nahi badalta — teen fixed theme hain: "Indigo", "Teal", "Navy + Blue", jo Setup →…
- Audit Log kaun dekh sakta hai? Setup → Admin → Audit Log sirf owner / admin login ko data dikhata hai — doctor, receptionist ya auditor login ko list khaali…
- Audit Log me kisne kya badla kaise dhundhe? Setup → Admin → Audit Log → "Audit Log" tab → "Action" me CREATE / UPDATE / DELETE chuno, "From" / "To" me tarikh do →…
- Backups page ka "Google Drive" tab kya karta hai? Setup → Admin → Backups → "Google Drive" tab sirf ek raasta hai: patient photos aur files ki copy apne Google Drive me rakhne…
- Backups page par "Backup Now" ya "Download" button kyu nahi hai? Clinic login me Setup → Admin → Backups par "Backup Now", "Download", "Verify" buttons nahi aate — server backup me har clinic…
- BestoSys (purane software) se data ORALZY me kaise laye? BestoSys migration system — clinic apna KHUD ka data (patients, treatments, bills) BestoSys se nikal kar ORALZY me seed karti…
- Bulk Import ke liye sample CSV kahan hai aur column naam kya rakhe? Setup → Admin → Imports & Tools → Bulk Import → type chuno (Patients / Inventory / Pharmacy) → "Download <type>-sample.csv"…
- Bulk Import me sirf 100 rows import hui, baaki rows kahan gayi? Bulk Import ek baar me file ki sirf pehli 100 rows hi bhejta hai — button "✓ Import N rows" poori ginti dikhata hai, par…
- Bulk Import receptionist kyu nahi kar pa rahi, "Forbidden" aata hai? Bulk Import ka "👁 Preview" aur Import dono sirf owner / admin login se chalte hain. Receptionist, doctor ya staff login par…
- Bulk Import se patients chadhaye, "0 rows imported" kyu aaya? Abhi Setup → Admin → Imports & Tools → Bulk Import ka "Patients" type patient nahi bana pata — har patient ko UHID chahiye aur…
- Clinic ka logo prints par lagana hai, upload kahan se hoga? Setup → Settings → Clinic → Clinic Profile → "🏥 Clinic identity" → "Hospital / clinic logo" → "⬆️ Upload logo" → JPG/JPEG/PNG…
- Clinic me dusra Owner kaise banaye ya ownership kaise badle? Ye sirf owner kar sakta hai, aur abhi sirf mobile app se: Setup → Admin → Users & Policy → User Management → user ke "Role"…
- Data Migration me "Map Columns" step me kaunsa column kis field me jaye? Setup → Admin → Imports & Tools → Data Migration → "Upload & Preview" ke baad har ORALZY field ke saamne dropdown me apni file…
- Data Migration me Dry Run theek tha, phir import me sab rows Failed kyu? Patients import me har patient ko UHID chahiye. "Map Columns" step me "uhid" field ko apni file ke patient ID / UHID column se…
- Data Migration se purane appointments import kyu nahi ho rahe? Abhi Data Migration ka "Appointments" import kaam nahi karta — rows "No patient with phone …" ke saath Will Skip me jaati hain…
- Data Migration ya Bulk Import galat ho gaya, import undo kaise kare? Data Migration aur Bulk Import me koi "Undo" ya "rollback" button nahi hai — jo records ban gaye wo rehte hain. Galat patient:…
- Day Activity me koi bill ya entry dikh nahi rahi, kyu? Day Activity har record ko uski apni date par dikhata hai — back-dated bill / payment us purani date par milega, type karne…
- Day Activity me Total Records, Billed aur Collected kaise ginte hain? Day Activity ke upar 4 number: "Total Records" (saare sections ki ginti), "New Patients", "Billed" (sirf asli invoice bills ka…
- Day Activity se Delete karne par record ka kya hota hai? Setup → Admin → Users & Policy → Day Activity me record par "🗑 Delete" → "Yes, delete". Har record apne niyam se hatta hai:…
- Din bhar ke patient, bill, payment ek jagah kaise dekhe (Day Activity)? Setup → Admin → Users & Policy → 'Day Activity' me date ya date-range chuno — us din bane saare naye patients, appointments,…
- Galti se delete kiya user login wapas chalu kaise kare? Abhi app me band (deleted) login ko wapas chalu karne ka chalta hua button nahi hai — mobile app ka "Re-activate" button bhi…
- Kisi user ka role Staff se Admin ya Admin se Staff kaise badle? Setup → Admin → Users & Policy → User Management → "All Users" me us user ke saamne "→ Admin" (ya admin ke liye "→ Staff")…
- Kisne kya kiya kaise pata kare? (Audit Log) Setup → Admin → Audit Log → "Audit Log" tab: har safal create / update / delete ka record — Time, User, Action (CREATE /…
- Lab ko app ka login dena hai — clinic code se lab signup aur verify kaise kare? Lab oralzy.com/lab-app par "New lab? Sign up" → naam, mobile → "Send OTP" → OTP, (optional) aapka CLINIC CODE, email, password…
- Login OTP WhatsApp par kaise aaye? Super Admin → Platform Messaging → "🔐 Login OTP over WhatsApp" card → "📨 Send oralzy_otp for approval". Pehle "🔎 What's…
- Mera clinic data kitna safe hai? Backup hota hai kya? Data India region (Mumbai) me hai, roz raat 2:30 backup hota hai, PII encrypted, har action audit-logged, aur server par 2-min…
- Mobile app kahan se install kare aur update kaise? Phone ke browser me oralzy.com/downloads kholo → "ORALZY Mobile App" card → "⬇️ Download APK" (computer par QR "Scan to…
- Multi-branch clinic kaise chalaye? Nayi branch clinic khud nahi banati — Setup → Settings → Clinic → Branches → "➕ Want to open a new branch?" → "Send request";…
- NABH auditor ke liye read-only login kaise banaye? Abhi app me auditor login banane ka button nahi hai — Setup → Admin → Users & Policy → User Management web par sirf Staff /…
- Naya clinic setup kahan se shuru kare (Clinic Setup Guide)? Setup → Settings → Clinic → Clinic Setup Guide (owner/admin) kholo — "🚀 Clinic Setup Guide" kram se batata hai kya bharna…
- Naya login banate waqt "Plan limit reached" kyu aata hai? Aapke plan me jitne login users allowed hain, utne ban chuke hain — isliye "Create User" par "Plan limit reached" aata hai.…
- Naya user banate waqt "Weak password" error kyu aata hai? Password clinic ke rule par khara nahi utra. Login ka password kam se kam 8 akshar ka ho, usme ek capital letter (A-Z), ek…
- OneDrive me "Upload latest backup" dabaya, error kyu aaya ya file kyu nahi gayi? Setup → Admin → Backups → "OneDrive" tab par OneDrive ka sign-in abhi bana hi nahi hai ("OneDrive setup is not complete"),…
- OneDrive par backup chalu kar sakte hain kya? Abhi nahi. Setup → Admin → Backups → OneDrive par "OneDrive setup is not complete" likha hai — OneDrive sign-in abhi taiyaar…
- Overview me "Recent activity" kya hai aur kuch staff ko kyun nahi dikhta? Today → Mission Control → "Overview" → "Recent activity": app me haal hi me hue kaam (kisne kya kiya, kitni der pehle — "5m…
- Plan, trial aur subscription kaise kaam karta hai? oralzy.com par signup → free trial → ek hi clinic plan "Core" + zaroorat ke add-ons. List price publish nahi hota — ORALZY har…
- Prints Hindi ya bilingual me kaise nikale? Setup → Settings → Billing → Printing Setup → "Print Language": English only / Hindi only (हिन्दी) / Bilingual (Hindi /…
- Purane patients ki Excel list ek saath ORALZY me kaise chadhaye (bulk import)? Setup → Admin → Imports & Tools → Data Migration kholo: "Patients" chuno → .xlsx / .xls / .csv file → "Upload & Preview" →…
- Purane software ke patient aur appointment Excel se kaise laye (Data Migration)? Setup → Admin → Imports & Tools → Data Migration ("Data Migration Wizard"): 1) "Patients" chuno, Excel / CSV file → "Upload &…
- Recall kaun bana sakta hai, receptionist bhi kar sakti hai? Haan — Recalls page ka sab kaam ("+ Create Recall", "📞 Log call", "💬 WhatsApp", "✓ Done", "Cancel") aur chart ka "Recall"…
- Registration form print ek A4 page me kaise aaye? Haan — registration form ab hamesha ek A4 page bharta hai: size fixed nahi, content ke hisaab se apne aap bada/chhota hota…
- Registration print par medical history ke tick box kahan se aate hain? Tick box clinic ki apni list se bante hain — Setup → Settings → Clinic → Groups, Tags & Lists → "Medical History Options" aur…
- Security alerts aur naye device ki request kahan dekhe? Setup → Admin → Security me teen tab hain: "Devices", "Alerts" ("Recent Alerts", "Mark all seen") aur "Staff Contact". Purana…
- Setup → Admin page me kya kya milta hai? Setup → Admin (web) "Admin / Compliance" page kholta hai. Do group ke tab: Compliance — "Dashboard", "Operations", "Compliance…
- Sidebar me cheezein kahan hain? (9 hubs) Sidebar me 9 hubs hain: Today · Patient Care · Billing · Treatment · Team · Patient Connect · Insights · NABH, aur sabse…
- Staff ne clinic chhod di, uska login band kaise kare? Setup → Admin → Users & Policy → User Management → "All Users" me us user ke saamne "Delete" dabao → "Delete this user?" par…
- User Management me "✓ Approved", "⏳ Pending Approval" aur Revoke ka matlab kya hai? User Management se bana har naya user apne aap "✓ Approved" hota hai — alag se Approve nahi dabana padta. "Revoke" dabane se…
- User Management me naya login (user) kaise banaye? Setup → Admin → Users & Policy → User Management → "+ Create New User": Full Name, Username, Password, Role (Staff / Admin) →…
- Users, roles aur security kaise set kare? Multi-user with roles (owner/doctor/reception/...), TOTP 2FA, audit log, auto-logout optional, username yaad rehta hai.
- WhatsApp template approve hua ya nahi? Patient Connect → WhatsApp → WhatsApp Templates — har card par status: Draft (Meta ko nahi gaya), "Meta reviewing" (Meta dekh…
- Windows desktop app — install, update, scanner, X-ray bridge oralzy.com/downloads se ORALZY-Setup.exe. Auto-update hai. Isme document scanner (WIA) aur X-ray machine bridge built-in hai.