Error line yahi hoti hai: "Shared ORALZY number se aisa message tabhi jaata hai jab Meta ka approved template ho, ya patient ne pichhle 24 ghante me khud likha ho." Isliye har patient template me reply button hote hain — "Aa raha hoon", "Sab theek hai", "Dard ho raha hai", "Receipt chahiye", "Mil gaya"… — tap hi wo cheez hai jo 24 ghante ka window kholti hai (aur Patient Requests me row banati hai). Ek-tap format apna approved template lekar jaate hain: Ilaaj ho gaya, Payment mil gaya, Treatment plan, Checkup ki yaad, Baaki paise ki yaad, Account summary, aur PDF (document template). Jo template Meta par approved nahi, us format ka send ruk jaata hai — Sent Log me "Ruka" + wajah "no approved template"; approval ORALZY ke Super Admin se hoti hai. Window ke andar Live Inbox se kuch bhi likh sakte ho.
Khud likha message ORALZY ke shared number se kyun nahi gaya?
Central ORALZY number par Meta sirf approved template chalne deta hai. Khud likha text tabhi jaata hai jab patient ne pichhle 24 ghante me khud message ya button tap kiya ho. Clinic ke apne connected number par free text hamesha jaata hai.
Where in ORALZY: Practice → Marketing → WhatsApp → Live Inbox (24h ke andar free text); template status: Super Admin → Platform Messaging