Tab khulte hi filter "Active" hota hai aur upar ke cards sirf usi filter ki rows ginte hain, isliye Paused / Escalated / Completed 0 dikh sakte hain — sahi ginti ke liye dropdown me "All statuses" chuno. Row me patient, phone, Bill no., "started" date, events ki ginti, aaj ka outstanding, status aur stage hote hain. "Timeline" kholne par har kadam: When, Stage, Channel (sms / whatsapp / paused / resumed / escalated / completed), Note / Skipped. Escalated row par bhi "Stop" hai. Ek baar me 500 tak ladders dikhti hain; "Refresh" se taaza data.
Reminders (Dunning) me Active, Paused, Escalated, Completed ka matlab kya hai?
Active = ladder chal rahi hai; Paused = aapne roki hai, message nahi jaayenge; Escalated = Day 45 paar — app ab message nahi bhejta, clinic khud call / baat kare; Completed = bill chuk gaya ya kisi ne "Stop" kiya. Row ka "stage: day-0 / day-7 / day-15 / day-30 / day-45" batata hai ladder kahan tak pahunchi.
Where in ORALZY: Billing → Pending Payments → Reminders (Dunning)
Quick steps
- Billing → Pending Payments → Reminders (Dunning)
- Dropdown me "All statuses" chuno
- Status aur "stage:" badge dekho
- "Timeline" kholke har kadam padho