3 star wale na promoter gine jaate hain na detractor. NPS 50 ya zyada hara, 0–49 peela, 0 se kam laal dikhta hai. Ye clinic ka poora feedback hai, kisi ek campaign ka nahi. Feedback patient tak kaise jaata hai aur Google review flow Reviews page (Patient Connect → Campaigns → Reviews) par hai. Mobile: Marketing screen → Feedback tab me star filter (All / 1★…5★) aur Stats tab.
Marketing Engine me NPS Score aur Avg Rating kaise nikalta hai?
Patient Connect → Campaigns → Marketing Engine ke upar tiles: "Avg Rating" = sab feedback ki star ka average (/5); "NPS Score" = (4-5 star wale % − 1-2 star wale %); "Total Feedback" = kul feedback. "Patient Feedback" tab me har star ki ginti aur list (Patient, Rating, Comment, Source, Date).
Where in ORALZY: Patient Connect → Campaigns → Marketing Engine · Mobile: Marketing screen → Feedback / Stats
Quick steps
- Marketing Engine kholo, upar tiles dekho
- "Patient Feedback" tab me star-wise ginti aur comments padho