Pehle CHECK karo: Patient Connect → Campaigns → Reviews me is patient ka koi 1-3 star private feedback pehle aaya tha kya. Fix: (1) Patient ko personally call karo, masla suljhao. (2) Google par chhota, professional reply do — Google Business Profile se (app se Google reply nahi hota); patient ka treatment detail publicly mat likho. (3) Rating sudhaarne ka tareeka: zyada khush patients se review — Reviews page par "Google review link" bharo taaki 4-5 star wale Google par jaayein, aur "Auto-send feedback link after treatment done" ON rakho. 3 din baad wala automatic round chahiye to Setup → Settings → Auto Messages → Patient Messages (on/off) me 'Google review request 3 days after treatment' ON karo (shuru se OFF). Prevention: Review Gating Funnel me '≤3★ Private' count dekhte raho.
Patient ne Google pe 1-star review daal diya — ab kya karu?
Google pe publicly shant, professional reply do (bina clinical detail ke), patient ko personally call karke masla suljhao, aur Reviews module se happy patients ke 5-star Google tak pahunchao taaki rating recover ho.
Where in ORALZY: Patient Connect → Campaigns → Reviews
Quick steps
- Patient Connect → Campaigns → Reviews kholo — is patient ka private feedback check karo
- Patient ko personally call karke masla suno aur suljhao
- Google pe professional reply do — koi clinical/personal detail publicly mat likho
- Reviews page pe Google review link (g.page URL) configure karo
- Auto review request on rakho taaki 5-star patients Google tak pahunchte rahen
- Gating funnel stats har hafte dekho — negative trend pakdo