Kam star ka rating tabhi save hota hai jab patient "Send to Manager" dabata hai — bina bheje page band kiya to kuch darj nahi hota. Alert Header → Alerts me "Call patient and resolve." ke saath aata hai, aur "Recover unhappy patient — <naam>" naam ka urgent task receptionist ke liye banta hai; patient ko turant call karo. Google par bhejne ke liye Google review link Patient Connect → Campaigns → Reviews ke "Google review link" box me (ya Clinic Profile ke "Google review URL" me) bharna zaroori hai, warna 4-5 star wale ko sirf thank-you dikhta hai. Saare jawab Patient Connect → Campaigns → Reviews me dikhte hain.
Feedback link par patient star dega to aage kya hota hai?
Link par "Hi <naam>, how was your visit?" aur 5 star aate hain. 4 ya 5 star par "Thank you!" aur Google review link bhara ho to patient khud Google review page par chala jaata hai ("Open Google Review →"). 1 se 3 star par "We are sorry to hear that" + "What could we have done better?" box → "Send to Manager"; clinic me urgent alert "Negative review from …" aur reception ke liye urgent task ban jaata hai.
Where in ORALZY: Patient Connect → Campaigns → Reviews · Header → Alerts · Patient page: feedback link /review/…
Quick steps
- Patient feedback link khol kar star chune
- 4-5 star: Google review page khulta hai
- 1-3 star: patient wajah likh kar "Send to Manager"
- Clinic: Header → Alerts dekh kar patient ko call karo