Ye kram clinic ko set nahi karna padta. Purani clinics ke record me andar se "SMS pehle" likha reh gaya tha — ab WhatsApp chal sakta ho to app use nazarandaz karke WhatsApp pehle bhejta hai. WhatsApp kab nahi jaata: balance khatam, ORALZY common number ki aaj ki limit, ya patient ne 24 ghante me WhatsApp nahi kiya aur us message ka approved template nahi hai. Patient ne STOP kiya ho to na WhatsApp jaata hai na SMS. Tab Sent Log me 🟢 WhatsApp row Failed / Blocked (Reason ke saath) aur uske baad ✉️ SMS row dikhti hai. SMS tabhi pahunchta hai jab us message ka approved SMS (DLT) template ho. Photo / X-ray / PDF SMS se kabhi nahi jaate — wo sirf WhatsApp hain. Clinic ka WhatsApp hi na juda ho aur common number bhi band ho, to message seedha SMS se jaata hai.
Patient ko message pehle WhatsApp se jaata hai ya SMS se?
27 Oct 2026 se: jab clinic WhatsApp bhej sakti hai (apna number juda ho ya ORALZY ka common number chalu ho), har automatic aur text message pehle WhatsApp se try hota hai. WhatsApp na jaaye to wahi message apne aap SMS se jaata hai — SMS hamesha WhatsApp ke peeche rehta hai. Pehle apna number jodne wali clinics ke reminder / bill pehle SMS se jaate the; ab wo bhi WhatsApp-first hain.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Patient Connect → WhatsApp → Sent Log kholo
- Patient ka number search karo
- Channel column dekho — 🟢 WhatsApp gaya ya ✉️ SMS
- WhatsApp row Failed ho to uska "Reason:" padho