Pehle aisa message "sent" dikhta tha aur baad me Meta use chupchaap fail kar deta tha, isliye SMS tak baat pahunchti hi nahi thi — ab app pehle hi rok kar SMS bhej deta hai. Sent Log me WhatsApp row "Failed" aur Reason: "No WhatsApp chat with this patient in the last 24 hours, and this message has no approved template — WhatsApp would drop it." — uske baad ✉️ SMS row. Zyadatar automatic message (appointment, bill, treatment done, post-op, reminder) ke saath template hota hai, isliye wo WhatsApp par hi jaate hain — bas wo template clinic ke number par approve hona chahiye (WhatsApp Connection ke "ORALZY message templates on your number" card me ginti dekho). Khud likha message (chart, inbox) ka koi template nahi hota, isliye 24 ghante ke bahar wo WhatsApp se nahi jaata. Patient se ek baar clinic ko WhatsApp karwa do — 24 ghante ki window khul jaati hai.
Apna WhatsApp number juda hai phir bhi message SMS se kyun gaya?
Clinic ke apne number par app bhejne se pehle dekhta hai ki patient ne pichhle 24 ghante me clinic ko WhatsApp kiya hai ya nahi. Kiya hai to likha hua message jaata hai. Nahi kiya to us message ka Meta-approved template bheja jaata hai; template na ho to WhatsApp bheja hi nahi jaata (Meta use gira deta) aur turant SMS try hota hai.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Sent Log me patient ki WhatsApp row ka "Reason:" padho
- "No WhatsApp chat with this patient in the last 24 hours" ho to neeche SMS row dekho
- WhatsApp Connection → Settings me template card ki ginti dekho
- Zaroori ho to patient se clinic ko ek WhatsApp karwao, phir bhejo