Sheet me "What each channel said:" ke neeche har channel ki wajah: whatsapp ✗ — "No WhatsApp chat with this patient in the last 24 hours, and this message has no approved template — WhatsApp would drop it." (iske neeche ki hint line shared ORALZY number ki baat kare to bhi asli wajah yahi 24 ghante wali hai), phir sms ✗ aur uski wajah. Raaste: upar "Send in one tap" ke formats ("Treatment done", "Payment received", "Account Summary", "Treatment plan", "Recall Reminder"…) — ye approved template se jaate hain; ya "📱 Send from your own phone" — aapke phone ka WhatsApp khulta hai, patient ko aapka number dikhta hai aur Sent Log me nahi aata; ya patient se ek WhatsApp karwa kar dobara bhejo.
Chart se khud likha message apne number par bhi NOT sent kyun aaya?
Chart → ⋯ → "WhatsApp patient" → "Or write your own" ka text ek free message hai, uska koi approved template nahi. Clinic ke apne number par bhi ye tabhi WhatsApp se jaata hai jab patient ne pichhle 24 ghante me clinic ko WhatsApp kiya ho. Nahi kiya to app WhatsApp nahi bhejta, SMS try karta hai — aur khud likha text bina DLT template ke SMS par bhi nahi jaata, isliye "❌ … NOT sent" aata hai.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ⋯ More actions → "WhatsApp patient" → "Or write your own" · Patient Connect → WhatsApp → Sent Log
Quick steps
- Patient chart → ⋯ → "WhatsApp patient" kholo
- "NOT sent" aaye to "What each channel said:" padho
- One-tap format chuno ya "📱 Send from your own phone" dabao