Kaunsa number hai: WhatsApp hub ki upar wali patti → "Full check" → neeche "Number: clinic's own" ya "ORALZY common". Mobile Templates ka "Send" aur Campaigns shared number par nahi chalte ("Shared ORALZY number is reserved for 1-to-1 replies…"); "Send" sirf approved template par, 10 digit number aur variables bharo. Web ka WhatsApp Templates page sirf template banata / Meta ko bhejta hai — wahan se ek patient ko bhejne ka button nahi hai. Patient ka jawab ya button tap aate hi 24 ghante ki window phir khul jaati hai, phir Live Inbox se normal chat karo. Template wala message, agar patient ki chat pehle se inbox me hai, usi chat me dikhta hai.
24 ghante ke baad patient ko inbox se template kaise bheje?
Live Inbox me template bhejne ka button nahi hai — reply box sirf apna likha text bhejta hai, jo patient ke aakhri message ke 24 ghante ke andar hi jaata hai. Window band ho to raasta number par nirbhar hai: clinic ka apna WhatsApp number ho to mobile app → WhatsApp Templates → approved template par "Send" (kai logon ko WhatsApp Campaigns). ORALZY ka shared number ho to patient file → "💬 WhatsApp" → "Send in one tap" / "Send documents (PDF)" — ye approved template se jaate hain.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Mobile: Patient Connect → WhatsApp → WhatsApp Templates · Patient Care → Patients → Patient List · Patient chart → 💬 WhatsApp
Quick steps
- WhatsApp hub ki upar patti → "Full check" → "Number:" line dekho
- Apna number: mobile app → WhatsApp Templates → approved template → "Send" (ya WhatsApp Campaigns)
- ORALZY common number: patient file → "💬 WhatsApp" → "Send in one tap" ya "Send documents (PDF)"
- Patient reply kare to Live Inbox se normal chat karo