Hinglish screen par yahi status "Bheja", "Mila", "Padh liya", "Fail", "Ruka" dikhte hain. Messages me Delivered aur Read sirf WhatsApp ke aate hain — Meta ki receipt aane par row apne aap badalti hai; SMS aur Email ki aisi receipt nahi aati, isliye jo SMS / Email chala gaya wo "Sent" se aage (Delivered / Read) nahi badhta. Blocked delivery fail nahi hai: patient ka STOP, aaj ki limit, WhatsApp balance khatam, number juda na hona jaisi rok — wajah "Reason:" me likhi hoti hai. Call wali rows ka status call ke natije se banta hai: booked / resolved = Read, escalated = Delivered, missed / no-answer / voicemail = Failed, baaki = Sent. Status app khud lagata hai, haath se badalne ka option nahi.
Sent Log me Sent, Delivered, Read, Failed aur Blocked ka matlab kya hai?
Patient Connect → WhatsApp → "📋 Sent Log" ke Status column me: "Sent" = Meta / SMS company ne message le liya, pahunchne ki receipt abhi nahi aayi; "Delivered" = patient ke phone tak pahunch gaya; "Read" = patient ne padh liya; "Failed" = company ne mana kar diya ya baad me pahunch nahi paya; "Blocked" = app ne khud roka, message gaya hi nahi. Row par click karke "Reason:" padho.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Mobile: Patient Connect → WhatsApp → Sent Log
Quick steps
- Patient Connect → WhatsApp kholo — "📋 Sent Log" tab khulta hai
- Status column me Sent / Delivered / Read / Failed / Blocked dekho
- Failed ya Blocked row par click karo aur "Reason:" padho