Status Meta se aata hai: sent = Meta tak gaya, delivered = patient ke phone tak pahuncha, read = patient ne padh liya, failed = nahi pahuncha (wajah Sent Log me). Phone-app wale aur purani history ke messages par status nahi dikhta. Aaj ke message par sirf time, purane par date + time. Photo / voice / file wale bubble me "📷 Photo", "🎤 Voice", "📄 File" jaisa likha aata hai. Dhyan: patient file ke "💬 WhatsApp" se staff ka bheja message bhi inbox me "🤖 Auto-reply" label ke saath dikh sakta hai. Mobile app me ye label nahi dikhte, sirf text aur status.
Inbox ke message par 📢 Campaign, 🤖 Auto-reply ya 📱 label ka matlab kya hai?
Chat ke bubble ke upar chhota label batata hai message kahan se aaya: "📢 Campaign: <naam>" = WhatsApp campaign se gaya; "🤖 Auto-reply" = app ne khud bheja (bot, keyword reply, reminder jaisa automatic message); "📱 Phone ke WhatsApp app se" = clinic ke phone ke WhatsApp Business app se likha gaya. Aapke bheje message ke neeche time ke saath status: sent / delivered / read / failed.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Inbox me chat kholo
- Bubble ke upar label (📢 / 🤖 / 📱) dekho
- Apne message ke neeche time ke baad status (sent / delivered / read / failed) dekho