Aur wajah: "No active patient session on the shared number … The patient must message first" = ORALZY ke shared number par bina approved template ka khula text tabhi jaata hai jab patient ne pichhle 24 ghante me WhatsApp kiya ho; "WhatsApp not configured" = WhatsApp number juda nahi; "placeholder number (…) — not a real phone" = patient ka number 9999999999 jaisa ek hi ank 10 baar hai, chart me sahi number daalo; "DLT template abhi set nahi hai" = SMS ka approved template set nahi. Fix: balance → WhatsApp hub ke upar "💰 WhatsApp Balance & Packs" (ya Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs); limit IST din ke hisaab se roz nayi hoti hai, ya clinic ka apna WhatsApp number jodo; STOP patient ki marzi hai; "messaging paused" ke liye ORALZY support. WhatsApp Blocked hone par aksar wahi message SMS se chala jaata hai — Sent Log me ✉️ SMS ki alag row dikhti hai. Blocked WhatsApp ke liye balance se paisa nahi katta.
Sent Log me message Blocked kyu hua, Reason ka matlab kya hai?
Blocked = app ne message bheja hi nahi. Sent Log me row par click karke laal "Reason:" padho: "opted out" = patient ne STOP kiya; "insufficient_wa_balance" = WhatsApp balance khatam; "Today's ORALZY sender limit … is used up" = ORALZY ke shared number ki aaj ki limit poori; "Shared ORALZY number is reserved for 1-to-1 replies" = ye message shared number se nahi ja sakta, apna number chahiye; "messaging paused" = ORALZY ki taraf se messaging band.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- Sent Log me Status dropdown se "Blocked" chuno
- Row par click karo — neeche laal "Reason:" padho
- Reason ke hisaab se fix karo (balance, number, limit, STOP)
- Zaroorat ho to patient ko dobara bhejo ya phone karo