Menu ke text me "reply, assign" likha hai, par assign ka koi control screen par nahi hai. Unread "new" badge bhi sabke liye ek hai — koi bhi chat khole to sabke liye hat jaata hai. Patient ne button dabakar kuch maanga ho (appointment, receipt…) to wo WhatsApp hub ke "🙋 Requests" tab aur Today → Patient Requests me bhi dikhta hai — wahan "Open chat" se seedha uski chat khulti hai.
WhatsApp Inbox me chat kisi staff ko assign kaise kare?
Abhi Live Inbox me chat assign karne ka button nahi hai — web aur mobile dono me sirf "Open" / "Snooze" / "Close" hai, aur ek hi inbox poori team dekhti hai. Kis staff ne reply kiya, ye bhi chat me nahi dikhta. Kaam baantna ho to Snooze / Close se list saaf rakho aur ek receptionist ko inbox ki zimmedari do.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Today → Patient Requests
Quick steps
- Inbox me jawab ho chuki chats "Close" karo
- Baad wali chats "Snooze" karo aur roz "Snoozed" filter check karo
- Ek staff ko din me fixed time par inbox dekhne ka kaam do