Handoff ke baad patient ka agla message phir se normal raste (Built-in commands → keyword rules → AI Front Desk) se jaata hai — koi "sirf staff" mode nahi lagta, isliye staff jaldi jawab de. Staff ne app ya phone se reply kar diya ho to AI Front Desk agle 2 ghante us chat me chup rehta hai (Built-in commands aur rules phir bhi jawab de sakte hain). Inbox ka default filter "open" hai, isliye ye chat wahan dikhti hai. Flow ke beech patient 30 minute chup rahe to flow khatam maana jaata hai.
Chatbot flow me Handoff hone ke baad patient ki chat kahan milti hai?
Handoff step ya 3 galat jawab ke baad flow ruk jaata hai aur chat Patient Connect → WhatsApp → WhatsApp Team Inbox (Live Inbox) me "Open" ho jaati hai, Tags me "bot-handoff" judta hai. Bot ke saare sawal aur patient ke jawab usi chat me dikhte hain — wahin se staff reply kare.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → Chatbot Flows
Quick steps
- Patient Connect → WhatsApp → WhatsApp Team Inbox kholo
- "Open" chats me patient dhundho — detail me "Tags: bot-handoff"
- Bot ke sawal aur patient ke jawab padh kar khud reply karo
- Kaam ho jaye to chat "Close" karo