Ye purani chats sirf record hain — front desk AI ya auto-reply unka jawab nahi deta, isliye purane message par patient ko kuch nahi jaata. Meta ye history sirf jodne ke 24 ghante ke andar deta hai, isliye ORALZY connect ke turant baad hi maangta hai; app me baad me dobara mangwane ka button nahi hai. Coexistence me phone ke Business app se aap jo message bhejte ho wo bhi Team Inbox me record hote hain. "New number" wale connect me koi purani chat nahi aati. Business app har 14 din me kam se kam ek baar kholte raho.
Business app wala number jodne par purani WhatsApp chats ORALZY me aayengi?
Number "On the WhatsApp Business app on a mobile" (coexistence) option se joda ho to jodte hi ORALZY Meta se Business app ki purani chat history ek baar maangta hai. Meta jo chats bhejta hai wo Patient Connect → WhatsApp → WhatsApp Team Inbox me patient ke thread me record ho jaati hain. Phone ka Business app pehle jaisa chalta rehta hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Setup → Integrations → Connect WhatsApp (Meta)
Quick steps
- Setup → Integrations → Connect WhatsApp (Meta) me "On the WhatsApp Business app on a mobile" chun kar number jodo
- Kuch der baad Patient Connect → WhatsApp → WhatsApp Team Inbox kholo
- Patient ka thread kholo — Meta ne jo purani chats bheji, wo wahan dikhti hain