Isliye jis patient ne kabhi WhatsApp nahi kiya, uske automatic messages Live Inbox me nahi milenge, par Sent Log me milenge. Campaign ke message Live Inbox me apni chat bana lete hain. Failed / Blocked message Live Inbox me kabhi nahi aata — wajah Sent Log ke "Reason:" me hoti hai. Patient ka jawab Live Inbox aur "📥 Received Log" dono me aata hai.
Automatic reminder ya bill ka message Live Inbox me kyu nahi dikhta?
Live Inbox (WhatsApp Team Inbox) chats ke liye hai — automatic WhatsApp wahan tabhi judta hai jab us patient ki chat pehle se ho, aur sirf safal message. Har message (reminder, bill, post-op, OTP, SMS, Email, Failed / Blocked bhi) ka record Patient Connect → WhatsApp → "📋 Sent Log" me hota hai — wahan patient ka naam ya number search karo.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Patient Connect → WhatsApp kholo — "📋 Sent Log" tab
- Patient ka naam ya number search karo
- Row par click karke poora message aur Status dekho