Pehle ye button seedha aapke phone ka WhatsApp khaali chat ke saath kholta tha — na clinic ke number se, na koi record. Ab sheet upar hi batati hai kaunsa raasta lega: "WhatsApp se jayega" / "WhatsApp band hai — SMS se jayega" / "Koi channel set nahi hai". Natija sach bolta hai: "✅ "Ilaaj ho gaya" chala gaya — whatsapp se" ya "❌ … NAHI gaya" + server ki wajah + aasan Hindi line, aur "Har channel ne kya kaha" (WhatsApp ✗ kyun, SMS ✗ kyun). Ek-tap format apna approved template lekar jaate hain, par data na ho to app khud rok deta hai aur ⚠️ wajah dikhata hai: "Ilaaj ho gaya" ke liye koi Done treatment chahiye; "Treatment plan" ke liye planned treatment jiska rate ₹0 na ho; "Payment mil gaya" ke liye darj payment; "Baaki paise ki yaad" tabhi jab sach me baaki ho. "Ya khud likho" wala text clinic ke APNE connected number se hi jaata hai — shared ORALZY number par sirf approved format jaate hain. Mobile me wahi sheet "Send message" naam se (Treatment Done, Payment Received, Payment Due Reminder, Account Summary, Treatment Plan, Prescription Ready, Recall Reminder + Send a document).
WhatsApp button clinic ke number se bhejta hai ya mere phone se?
💬 WhatsApp ab "Message bhejo" sheet kholta hai: "Ek tap me bhejo" (Ilaaj ho gaya, Payment mil gaya, Account summary, Treatment plan, Prescription taiyar, Checkup ki yaad, Baaki paise ki yaad), "Kagaz bhejo (PDF)", aur "Ya khud likho". Ye sab clinic ke number se jaate hain aur Sent Log me dikhte hain. Sirf "📱 Apne phone se bhejo" aapka apna WhatsApp kholta hai — patient ko aapka number dikhta hai aur record nahi banta.
Where in ORALZY: Patient chart → upar 💬 WhatsApp (ya ⋯ More menu) → "💬 Message bhejo" sheet (web); mobile: Patient → WhatsApp icon → "Send message"
Quick steps
- Patient chart → 💬 WhatsApp
- Upar ki line padho — WhatsApp se jayega ya SMS se
- Ek tap format chuno, ya PDF, ya khud likho → "➤ Clinic ke number se bhejo"
- ✅ / ❌ natija padho — ❌ me wajah likhi hoti hai
- Zaroorat ho to "📱 Apne phone se bhejo" (record nahi banega)