Options wale sawal par galat jawab par sawal dobara aata hai; teesri baar "Sorry, I did not understand. Someone from the clinic will reply to you here." jaata hai aur chat WhatsApp Team Inbox me "Open" ho jaati hai. Bina options wale sawal par patient jo bhi likhe (jaise "cancel") wahi jawab save ho jaata hai aur flow aage badhta hai. STOP bhejne par opt-out pehle hi ho jaata hai — flow us par nahi chalta. Jaldi chhudana ho to staff Inbox se khud jawab de aur zaroorat ho to Patient Connect → WhatsApp → Chatbot Flows me flow "Turn OFF" kare — agla message normal raste (Built-in commands → keyword rules → AI Front Desk) par jaayega. Flow asli WhatsApp par abhi sirf beta clinics me chalte hain.
Patient chatbot flow ke beech atak gaya, flow se bahar kaise nikle?
Flow chal raha ho to patient ka har agla text pehle wahi flow padhta hai — BOOK, BILL ya CANCEL bhi us sawal ka jawab maana jaata hai. Bahar nikalne ka koi shabd nahi hai. Flow tab khatam hota hai jab: aakhri step (End / Handoff) aa jaaye, options wale sawal par 3 baar galat jawab aaye (chat team ko), patient 30 minute chup rahe, ya owner / admin us flow ko "Turn OFF" kar de.
Where in ORALZY: Patient Connect → WhatsApp → Chatbot Flows · Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Patient Connect → WhatsApp → WhatsApp Team Inbox me patient ki chat kholo aur dekho bot ne kya poocha
- Patient ko sahi option ka number bhejne ko kaho, ya khud reply karo
- Flow hi galat ho to Patient Connect → WhatsApp → Chatbot Flows → card par "Turn OFF"
- "Edit" se flow theek karke "▶ Simulate" se test karo, phir "Turn ON"