Har step ka ek "ID" hota hai (s1, s2 …) aur flow "Start step ID" wale step se shuru hota hai. Message step ka "Next step ID" khaali ho to flow wahin khatam. Question / Condition par options do to patient ko numbered list jaati hai (1. …, 2. …, "Reply with the number."); options na do to patient ka koi bhi jawab "Variable name" me save hota hai aur flow "Next step ID" par badhta hai. Galat option par sawal dobara aata hai; 3 baar galat to "Sorry, I did not understand. Someone from the clinic will reply to you here." jaata hai aur chat team ko. Har step ka text "Text shown to user" me likho.
Chatbot flow me Message, Question, Condition, Handoff aur End step ka kya matlab hai?
Message = text bhejo aur "Next step ID" par jao · Question = sawal bhejo aur patient ke jawab ka intezaar · Condition = Question jaisa hi, patient ka chuna option raasta tay karta hai · Handoff = text bhejo, flow band, chat aapki team ko (Inbox) · End = text bhejo, flow khatam.
Where in ORALZY: Patient Connect → WhatsApp → Chatbot Flows
Quick steps
- Patient Connect → WhatsApp → Chatbot Flows → "+ New Flow" ya card ka "Edit"
- "+ Add Step" se step jodo, uska ID aur type chuno
- "Text shown to user" aur "Next step ID" bharo
- Aakhri step Handoff ya End rakho → "Save Flow"