Aap khud reply bhejte hi thread escalated ho jaata hai aur jab tak staff chat me active hai AI chup rehta hai. 6 ready quick reply chips (jaise 'Sure, available kal 11am. Confirm?') ek tap me box me aa jaate hain — bhejne se pehle badal sakte ho. Mark Handled aur Close dono thread band karte hain (list me "Closed" badge) — band thread dhoondhne ke liye filter me "Closed" chuno, "Handled" filter abhi khaali aata hai. Band thread ke baad patient naya message bheje to naya thread banta hai. Staff Login (ESS) aur auditor ko chhodkar koi bhi clinic login ye kar sakta hai. Mobile app me "Front Desk Inbox" screen par bhi reply, close, reopen hai.
AI Front Desk me Escalate, Mark Handled, Close aur Reopen me kya fark hai?
Patient Connect → Calls → AI Front Desk → thread kholo: "Escalate" (reason poochta hai, thread staff ke liye laal "Esc"), "Mark Handled" (staff ne khud sambhala — band), "Close" (AI ne theek se nipta diya — band), band thread par "Reopen" (wapas AI ke paas). Neeche box me likh kar "Send" se patient ko WhatsApp jaata hai.
Where in ORALZY: Patient Connect → Calls → AI Front Desk · Mobile: Front Desk Inbox screen
Quick steps
- Patient Connect → Calls → AI Front Desk kholo
- Left list se thread chuno
- Khud jawab dena ho to quick reply chip ya text likh kar "Send"
- Insaan chahiye to "Escalate" + reason
- Kaam ho gaya to "Mark Handled" ya "Close"