Thread kholne aur jawab dene ke liye Patient Connect → Calls → AI Front Desk. Thread patient ke 10-digit mobile number se judta hai — patient ne doosre number se likha ho to yahan nahi dikhega. Voicemail aaye to "📞 Voicemail received …" wala escalated thread banta hai; 3 star ya usse kam feedback par "⚠️ Negative feedback …" wala escalated thread banta hai.
Messages me "WhatsApp · booking" ya ESCALATED wali row kya hai?
Ye AI Front Desk ki chat (thread) hai — patient ne WhatsApp par likha aur AI receptionist ne jawab diya, ya voicemail / kharab feedback aane par staff ke liye thread bana. Row me "WhatsApp · <baat ka type>", "N messages", "✅ booking created" (booking bani ho to) aur aakhri line ("Patient:", "AI:" ya "Staff:") dikhti hai. "ESCALATED" = staff ko khud dekhna aur jawab dena hai.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → ⋯ More → Messages · Patient Connect → Calls → AI Front Desk
Quick steps
- Messages me "WhatsApp · …" row dekho
- "ESCALATED" ho to Patient Connect → Calls → AI Front Desk kholo
- Wahan thread padh kar jawab do