ORALZY
FAQ

WhatsApp pe AI Front Desk patient ko khud reply kar sakta hai kya?

Haan — Patient Connect → Calls → AI Front Desk: patient ke WhatsApp message (jo Chatbot Flow, WhatsApp commands ya keyword rule ne nahi pakde) ka AI khud jawab deta hai, date + time saaf ho to appointment bhi bana deta hai. Aap thread kholkar quick reply / apna jawab "Send" kar sakte ho, "Escalate", "Mark Handled", "Close" ya "Reopen" kar sakte ho.

Where in ORALZY: Patient Connect → Calls → AI Front Desk · Mobile: Front Desk Inbox screen

AI Front Desk ek AI-powered WhatsApp inbox hai jo patient ke messages ka jawab AI se deta hai — Live Inbox (manual) se alag surface.

Kahan hai: Sidebar → Patient Connect → Calls → Telephony card → 'AI Front Desk' tab. Do internal tabs: Inbox aur Analytics.

Kya karta hai:

  1. Patient ka WhatsApp message thread me aata hai, AI use padh kar reply deta hai — appointment schedule tak kar deta hai.
  2. Agar AI ko lagta hai insaan chahiye to thread 'Escalated' ho jata hai (red badge) — aapko wahan khud reply karna hai.
  3. Aap kabhi bhi manual reply kar sakte ho — 6 preset Quick Replies bane hain (jaise 'Sure, available kal 11am. Confirm?', 'Pls share patient name + age.') jo ek tap me chale jate hain.
  4. Kisi bhi thread ko 'Escalate' button se reason ke saath staff ko de sakte ho; AI ne saaf-suthra handle kiya ho to 'Close' kar do.
  5. Har AI message par 👍/👎 rating buttons hain — aapki rating se AI seekhta hai (RLHF-lite).
  6. Filter: All / AI handling / Escalated / Closed + search. 'Test AI' button se dummy message bhej kar AI ka jawab dekh sakte ho.

Analytics tab me AI ke handle kiye threads, outcomes aur insights dikhte hain.

Mobile app me bhi Front Desk Inbox screen hai — same quick replies ke saath.

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