Galti ke baad dhyan do: Received par patient ko "kaam ready hai" message ja chuka ho sakta hai — patient ko call karke sahi baat bata do. Kaam dobara banwana hai to status chhedne ki zaroorat nahi — "↻ Redo" se naya case banao. Denture jaise "🦷 Visits" wale case me har stage par "↩ Reopen" (Received stage wapas At Lab) aur "↩ Restore" (Skip hata do) hai — wahan galti theek ho jaati hai. Delivered par warranty ki ginti us din se shuru hoti hai; beta clinics me last payment par hua auto-Delivered bhi isi tarah wapas nahi hota.
Galti se "Received" ya "Delivered" dab gaya, wapas kaise kare?
Lab Orders me status peeche le jaane (Received → Sent, Delivered → Received) ka koi button nahi hai — na web par, na mobile par. Status theek karwana ho to ORALZY support se karwana hoga. Isliye "Received" tabhi dabao jab parcel haath me ho, aur "Delivered" tabhi jab kaam patient ko lag jaye.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab
Quick steps
- Patient ko message gaya ho to call karke batao
- Kaam dobara chahiye to "↻ Redo" use karo
- Visits wale case me stage par "↩ Reopen" dabao
- Single case ka status theek karwane ke liye ORALZY support se baat karo