Agar row "Blocked" ya "Failed" hai to message patient tak pahuncha hi nahi — kuch karne ki zaroorat nahi. Galat message baar-baar ja raha ho (jaise kisi automatic message ka galat text), to us automatic message ki setting / template theek karo; Sent Log se use roka nahi ja sakta.
Galti se patient ko galat message chala gaya, ab kya kare?
App se bheja message wapas (unsend) nahi hota, aur Sent Log me row delete ya edit karne ka option bhi nahi — Sent Log sirf record hai. Patient ko sahi jaankari ka naya message bhejo ya phone karke bata do. Sent Log me us row par click karke dekh lo kya text gaya aur "read" hua ya nahi.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log
Quick steps
- Sent Log me row kholkar dekho kya gaya aur Status kya hai
- Patient ko sahi message dobara bhejo ya phone karo
- Automatic message ka text galat ho to uski setting theek karo