Isse pehle STOP, staff ka register reply, lab vendor ka reply aur template button ka tap alag se sambhale jaate hain — un par ye bot nahi bolte. Sirf likha hua text (ya list / button ka tap) bot tak pahunchta hai; photo ya voice note par koi bot jawab nahi deta. Built-in commands beta par nahi ruke — Master switch ON karte hi kisi bhi clinic me chalte hain. "Veeransh AI free-form fallback" ON ho to wo Built-in commands ka hissa hai: wo jawab de de to keyword rules aur AI Front Desk us message par nahi chalte. WhatsApp balance ₹0 ho, patient ne STOP bheja ho ya contact Hold / Inactive ho to koi bot jawab nahi jaata. Har bot jawab ke neeche "🤖 Ye automatic (bot) jawab hai…" line judti hai aur jawab WhatsApp Team Inbox ki chat me bhi dikhta hai.
WhatsApp par patient ke message ka auto jawab kis order me jaata hai?
Har aaye text message par sirf EK hi bot jawab deta hai, is kram me: (1) chal raha ya trigger word se shuru hua Chatbot Flow → (2) Built-in commands (BOOK / BILL / RX …, Master switch ON ho to) → (3) Your keyword replies (aapke apne rules) → (4) AI Front Desk. Jo pehle jawab bhej de, aage wale nahi chalte. Chatbot Flows aur keyword rules asli WhatsApp par abhi sirf beta clinics me chalte hain.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Patient Connect → WhatsApp → Chatbot Flows · Patient Connect → Calls → AI Front Desk
Quick steps
- Patient Connect → WhatsApp → Chatbot Flows me dekho kaunse flow ON hain aur unke "Triggers"
- Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" me Master switch aur har command ka switch dekho
- "Your keyword replies" me apne rules aur upar ki live / "Not live yet." patti dekho
- Kuch match na ho to AI Front Desk jawab deta hai (Patient Connect → Calls → AI Front Desk)