Reply sirf bharosa deta hai, slot book nahi karta — isliye request par jaldi call / message karna zaroori hai. Aur examples: "Pay karna hai" → "Payment karne ke liye clinic aapko link bhej dega. 💳"; "Receipt chahiye" → "Aapki receipt clinic se bhej di jayegi. 🧾"; "Clinic ka address" → "Clinic ka address aapko abhi bhej diya jayega. 📍". Bot line me clinic ka phone bhi aata hai: "Ilaaj, dawai ya emergency ke liye clinic se seedha baat karein: <phone>". Ye reply Live Inbox me us chat me bhi dikhta hai. WhatsApp balance khatam ho to ye auto-reply ruk sakta hai, par request phir bhi list me aati hai. "Cancel" button ke tap par abhi koi reply nahi jaata.
Patient ke button dabane par use WhatsApp par kya jawab jaata hai?
Har pehchane hue button tap par patient ko turant ek chhota automatic reply jaata hai, jaise "Appointment chahiye" par "Aapki appointment request mil gayi hai. 🗓️ Clinic se abhi call aayega slot confirm karne ke liye." aur "Dard ho raha hai" par "Aapne dard/dikkat batayi hai — clinic ko alert bhej diya gaya hai. 🩺 Hum jaldi call karenge…". Neeche "🤖 Ye automatic (bot) jawab hai…" line judti hai.
Where in ORALZY: Today → Patient Requests · Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Patient button dabata hai, use turant auto-reply jaata hai
- Request Today → Patient Requests me aati hai
- Reply me jo vaada hai (call / link / receipt) wo clinic ko poora karna hai