Kis par kya: 🗓️ Wants appointment / Wants to reschedule → call karke Today → Calendar me slot do. 🗓️ Wants to cancel → call karke pakka karo, phir calendar me cancel karo. 🩺 Pain / problem ("See now") → turant call. 💳 Wants to pay → payment link bhejo. 🧾 Wants receipt / 📄 Wants report → receipt ya report WhatsApp karo. 📍 Asked address → chat me address bhejo. ⭐ Will review → review link bhejo. ☎️ Wants to talk / 💬 Cost question → call. Teen request poore vaakya me dikhti hain: "… ko account ki poori detail bhejni hai" → account / bill ki detail bhejo; "… consent sign karne ka time poochh rahe hain" → aane ka time batao; "… ka portal/form link nahi khul raha" → link dobara bhejo. Button tap ke baad 24 ghante tak Live Inbox se khud likha message bhi ja sakta hai. "Done" dabane se patient ko kuch nahi jaata; row aapke naam ke saath "Done" tab me chali jaati hai.
Patient Request aayi (appointment, dard, payment), ab kya karna hai?
Today → Patient Requests → "Pending" me row padho (kya maanga, kitni der pehle, "tapped: …"). Patient ko auto-reply me bola gaya hai ki clinic call karega / link bhejega, isliye: "Call" dabakar baat karo ya "Open chat" se Live Inbox me likho, kaam karo (appointment book, link / receipt / report bhejo), phir "Done" dabao.
Where in ORALZY: Today → Patient Requests · Patient Connect → WhatsApp → WhatsApp Team Inbox · Today → Calendar
Quick steps
- Today → Patient Requests → "Pending" tab kholo
- Row par "Call" dabao ya "Open chat" se us patient ki chat kholo
- Jo maanga wo karo — Calendar me appointment, ya link / receipt / report bhejo
- Kaam hone par row ka "Done" dabao