In taps par row nahi banti, sirf patient ko chhota shukriya-reply jaata hai: "Confirm" / "Aa raha hoon" / "Theek hai", "Sab theek hai" / "Thank you", "Abhi nahi" / "Baad me" / "Aa kar lunga", "Mil gaya" / "Bhar diya" / "Khul gaya" / "Sahi hai". Patient ka khud type kiya message yahan nahi aata — wo Live Inbox me jaata hai. Purane apne-number templates ka "Need to Cancel" "🗓️ Wants to cancel" banata hai; appointment message ke "Cancel" button ka tap abhi request nahi banata (alag entry). Ye taps ORALZY ke shared number aur clinic ke apne jode hue WhatsApp number — dono se aate hain.
Kaunse WhatsApp button dabane par Patient Requests me request aati hai?
Sirf jab patient clinic ke WhatsApp message ke reply button par tap kare: "Appointment chahiye" / "Appointment book karo" / "Next sitting book karo" / "Naya time chahiye" / "Aage badhna hai", "Reschedule", "Dard ho raha hai" / "Dikkat hai", "Baat karni hai" / "Sawal hai", "Kharche ki baat", "Pay karna hai", "Receipt chahiye", "Yahin bhej dein", "Clinic ka address", "Review dunga", "Detail chahiye", "Kab aana hai?", "Nahi khula".
Where in ORALZY: Today → Patient Requests · Patient Connect → WhatsApp
Quick steps
- Patient ko clinic ka WhatsApp message (reminder, bill, follow-up…) reply buttons ke saath jaata hai
- Patient "Appointment chahiye" jaisa button dabata hai
- Request Today → Patient Requests ke "Pending" tab me aa jaati hai