Deceased flag record ko delete nahi karta — history audit ke liye rehti hai, sirf usse sampark band hota hai. WhatsApp campaign ki audience aur scheduled messages (birthday, reminder, recall, post-op, NPS, warranty) deceased patients ko chhod dete hain; mobile app me us patient ke outreach actions par "Patient is deceased" aata hai. Dhyan do: booking confirmation ya cancel message jaise seedhe bheje gaye messages sirf deceased flag se nahi rukte — isliye SMS DND bhi lagao. Patient chart → Edit patient details → "SMS DND" = Yes karne se WhatsApp, SMS aur RCS teeno us number par band ho jaate hain. Record delete mat karo.
Patient deceased (guzar gaye) mark karna hai — messaging par kya asar hota hai?
Deceased flag laga ho to birthday, appointment reminder, recall, post-op, campaign jaise automatic messages us patient ko nahi jaate, aur mobile me Call/WhatsApp buttons band ho jaate hain. Par flag lagane ka button kisi screen par nahi hai — ORALZY support se lagwao. Turant sab band karne ke liye patient chart → Edit patient details → "SMS DND" = Yes karo — ye WhatsApp, SMS sab rokta hai.
Where in ORALZY: Patient chart → Edit patient details → SMS DND (turant); deceased flag: ORALZY support
Quick steps
- Patient chart → Edit patient details → "SMS DND" = Yes (turant sab band)
- Notes me date ke saath likho
- Support se deceased flag lagwao
- Record delete mat karo