Ye message un cases ka hai jo lab ko bheje ja chuke hain (Sent / in-progress), jinki expected date beet gayi hai aur receive nahi hue. Har line: "Patient — kaam @ Lab (N din late)". Message paanch-paanch case ke tukdon me aata hai (ek message me 5 naam), zyada se zyada 25 case / 5 message — par kul ginti asli hoti hai. Sabse zyada late wala sabse upar, taaki 40 overdue par bhi 45-din wala chhoote na. Jaata kisko hai: clinic ke active owner/admin login ke mobile par. Saath me har overdue case ka "Chase overdue lab" task bhi board par banta hai — OFF karne par sirf WhatsApp rukta hai, task roz banta rahega. Agar case par expected date hi nahi hai to wo kabhi overdue nahi ginta. Ek case ko chup karana ho to Lab Work → Lab Orders me us case par 🔕 (Mute reminders) dabao — us case ka overdue aur pending-dispatch dono reminder ruk jaate hain. Setting sirf web Settings me hai.
Roz subah lab ka WhatsApp kyu aata hai?
Roz subah 8:45 par jo lab case apni expected date nikal chuke hain aur lab se wapas nahi aaye, unki list owner ke WhatsApp par jaati hai — patient ke naam ke saath, sabse purana sabse upar. Band karne ke liye Settings → Clinic me "⏰ Roz subah batao — lab se kaunsa kaam wapas nahi aaya" untick karo; task phir bhi roz board par banega.
Where in ORALZY: Sidebar → Settings → Clinic → "⏰ Roz subah batao — lab se kaunsa kaam wapas nahi aaya" (sirf web); per-case mute: Sidebar → Lab Work → Lab Orders → 🔕
Quick steps
- Poora band: Settings → Clinic → "⏰ Roz subah batao…" untick → Save
- Ek case ka: Lab Work → Lab Orders → us case par 🔕 Mute
- Sahi ilaaj: case receive karo ya expected date theek karo