Automatic link (treatment done / badi payment) clinic ke messaging se jaata hai; phone number na ho, patient ne marketing / SMS consent wapas liya ho, ya messaging band ho to message nahi jaata, par row ban jaati hai aur 'Sent' me gin li jaati hai. Feedback card par status dikhta hai ki message gaya ya nahi, aur wahan se dobara bhejne ka option hai. Funnel ka "Sent" bhi isi tarah ginta hai.
Reviews page par 'sent' likha hai par patient ko message mila kyun nahi?
Reviews page ka "Sent" number har bane hue review link ko ginta hai — chahe message sach me gaya ho ya nahi. "Generate Review Link" se bana link tab tak patient tak nahi jaata jab tak aap khud WhatsApp button / copy se na bhejo. Asli delivery dekhni ho to patient chart → Records → Feedback card dekho.
Where in ORALZY: Patient Connect → Campaigns → Reviews · Patient chart → Records → Feedback
Quick steps
- Reviews page par patient ki row dekho — ⏳ PENDING matlab jawab nahi aaya
- Patient chart → Records → Feedback card kholo
- Card par message status dekho
- Na gaya ho to wahin se dobara bhejo ya link copy karke WhatsApp karo