Khaali ho to "No query or rejection pending right now." — par tracking na chal rahi ho to saath me likha aata hai " — but tracking is not running, so this does not mean "all is well"." Sirf wahi claims aate hain jinka TID app me kisi patient se juda hai; bina-jude TID ki query "⏰ RGHS deadlines & queries" list me dikhti hai. Query ka poora text (portal ka "Query Details") usi list me aur patient card ki ⏳ line me aata hai. Mobile app ke isi page par bhi ye list hai.
RGHS Claim Tracking ke "Needs attention" me kya aata hai?
Setup → Integrations → RGHS Claim Tracking ke sabse neeche "Needs attention (N)": wo patients jinke claim par portal ne query uthayi, pre-auth / claim reject kiya, ya portal ne koi naya / anjaana status likha — patient naam, OPD / Day-Care / claim number aur portal ka status. Ab ye tracker PC ki padhaai se sach me bharta hai. Patient ke card par "Seen" dabane se wo alert band hota hai.
Where in ORALZY: Setup → Integrations → RGHS Claim Tracking · Patient chart → ✏️ Edit patient details → Where the RGHS claim is
Quick steps
- Setup → Integrations → RGHS Claim Tracking → neeche "Needs attention"
- Har patient ki query / reject padho
- Portal par kaam karo, phir patient card par "Seen" dabao