"Channel" column batata hai kis raste gaya — 🟢 WhatsApp, ✉️ SMS, 💬 RCS, 📧 Email, 📞 Call; " · incoming" = patient ki taraf se aayi call. Number "—" ho to us koshish me number ki jaankari nahi bani (jaise bhejne se pehle hi ruk gaya). Kis number / sender se bhejna hai, wo setting alag hai.
Sent Log se kaise pata kare message ORALZY ke number se gaya ya apne number se?
Sent Log ki row ka aakhri column "Number" dekho: WhatsApp me "ORALZY (shared)" = ORALZY ke common number se gaya, "Own number" = clinic ke apne jode hue WhatsApp number se. SMS rows me "platform" = ORALZY ka SMS sender, "own" = clinic ka apna DLT sender. Mobile par card ki line me " · ORALZY number" ya " · own number" aata hai.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Mobile: Patient Connect → WhatsApp → Sent Log
Quick steps
- Sent Log me patient ki row dhoondo
- Aakhri "Number" column padho
- "Channel" column me WhatsApp / SMS dekho