Ye ORALZY ki rok hai, Meta ki galti nahi — Sent Log me aisi row "Blocked" dikhti hai, aur iska paisa nahi katta. Campaign me ye message "Failed" ginta hai. Dhyan do: Patient Connect → WhatsApp → Cloud tab ke "Send Message" par screen "Message sent successfully!" bol deta hai chahe message ruk gaya ho — pakka haal Sent Log me dekho. Ek patient ko message bhejna ho to patient chart → 💬 WhatsApp → "Send message" use karo; common number par wahan se approved template wale message jaate hain, aur khud likha text tabhi jab patient ne pichhle 24 ghante me likha ho (Live Inbox se reply).
"Shared ORALZY number is reserved for 1-to-1 replies" error ka matlab kya hai?
Matlab: clinic ka apna WhatsApp number juda nahi, aur ye message ORALZY ke common number se jaane wala tha — common number par sirf ek-ek patient ke replies aur app ke apne patient messages (reminder, bill, PDF…) jaate hain. WhatsApp campaign aur Cloud tab ka "Send Message" jaisa seedha bheja message wahan se nahi jaata. Ye chahiye to Setup → Integrations → Connect WhatsApp (Meta) se apna number jodo.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Connect → WhatsApp · Setup → Integrations → Connect WhatsApp (Meta)
Quick steps
- Patient Connect → WhatsApp → 📋 Sent Log me us message ki wajah padho
- Ek patient ko bhejna ho to patient chart → 💬 WhatsApp → "Send message" se bhejo
- Campaign / bulk bhejna ho to Setup → Integrations → Connect WhatsApp (Meta) se apna number jodo