Pehla filter: "All contacts" / "Active (messages go)" / "⏸ On hold" / "🚫 Inactive / stopped". Doosra filter: "All statuses" / "Opted In" / "Pending" / "Opted Out". Hold, Inactive aur STOP poore number par lagte hain — reminders, bill, campaign, bot jawab, inbox reply sab rukte hain; login OTP aur staff ke apne messages (jaise payslip) chalte rehte hain. Contact book card par Consented = opted-in, Consent pending = pending. Mobile badges: OPTED-IN, PENDING, ⏸ <date>, INACTIVE, STOP; pills All / Active / ⏸ Hold / 🚫 Inactive / Opted-in / Pending.
WhatsApp Contacts me opted-in, pending, On hold aur Inactive ka matlab?
"Messages" column: "opted-in" = consent record hai, campaign jaata hai; "pending" = consent record nahi — campaign nahi jaata, baaki messages jaate hain; "⏸ On hold till <date>" = us din tak koi WhatsApp / SMS nahi; "🚫 Inactive" = clinic ne roka, "▶ Make active" tak band; "🚫 Stopped by patient (STOP)" = patient ne khud mana kiya, clinic chalu nahi kar sakti.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Contacts · Mobile: Patient Connect → WhatsApp → WhatsApp Contacts
Quick steps
- WhatsApp Contacts me "Messages" column dekho
- Pehle filter se Active / On hold / Inactive chhanto
- Doosre filter se Opted In / Pending / Opted Out chhanto