🙋 Requests = patients ne WhatsApp ke button se jo maanga (appointment, dard, payment) — laal number = abhi tak jawab baaki, har 30 second me update; Today → Patient Requests bhi yahi tab kholta hai. 📋 Sent Log = WhatsApp / SMS / email / call jo bheja gaya (automatic bhi), status ke saath. 📥 Received Log = patients ne kya bheja. Cloud = WhatsApp Connection (number jodna, haal). Live Inbox = patient se chat (WhatsApp Team Inbox). Contacts = numbers, tags, "⏸ Hold" / "🚫 Inactive". Templates = message templates aur unka approval. Campaigns = bahut saare patients ko ek saath. Auto-Reply = built-in commands aur keyword replies. Chatbot Flows, Lead Forms, Interactive Flows, Analytics, API Keys apne naam ke kaam karte hain. Phone ke browser (chhoti screen) par tabs ki jagah "WhatsApp section" dropdown aata hai. Har clinic login (owner, doctor, receptionist…) ye hub khol sakta hai; Staff Login (ESS) wale nahi. Campaigns 'Growth' add-on ka hissa hai — menu me na dikhe ya 'Upgrade required' aaye to Setup → Plan & Help → Store se le sakte hain. Mobile app ka WhatsApp screen thoda alag hai.
WhatsApp hub me kaunsa tab kya kholta hai?
Patient Connect → WhatsApp: sabse upar 🟢 / 🟡 / 🔴 patti (message ja rahe hain ya nahi), phir "💰 WhatsApp Balance & Packs" tile, phir tabs — "🙋 Requests", "📋 Sent Log" (yahi pehle khulta hai), "📥 Received Log", "Cloud" (WhatsApp Connection), "Live Inbox", "Contacts", "Templates", "Campaigns", "Auto-Reply", "Chatbot Flows", "Lead Forms", "Interactive Flows", "Analytics", "API Keys". "Quick Replies" alag sub-tab hai.
Where in ORALZY: Patient Connect → WhatsApp · Today → Patient Requests
Quick steps
- Patient Connect → WhatsApp kholo
- Upar patti aur "💰 WhatsApp Balance & Packs" tile dekho
- Jo kaam hai us tab par click karo — jaise "Live Inbox" ya "Templates"
- Phone ke browser par "WhatsApp section" dropdown se tab chuno