Table bhi priority ke hisaab se upar se neeche dikhti hai (barabar priority me naya upar), par jeetne ka niyam upar likha wala hai. "Off" rule aur "Business hours only" wala rule 9am–9pm ke bahar gine hi nahi jaate. Priority khaali = 0. Rule tabhi chalta hai jab koi Chatbot Flow ya Built-in command pehle jawab na de de. "🧪 Test Matcher" batata hai kaunsa rule jeetega ("✓ Matched: <naam>").
Do keyword rule ek saath match ho to patient ko kaunsa jawab jaata hai?
Sirf ek jawab jaata hai — jis ON rule ki "Priority (higher wins)" sabse zyada ho. Priority barabar ho to jo rule pehle bana tha wo jeetta hai. Zaroori rule ko bada number do (jaise Emergency = 10, baaki 0).
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Auto-Reply page → "Your keyword replies"
Quick steps
- "Your keyword replies" me row ka "Edit" dabao
- "Priority (higher wins)" me number badlo — bada number pehle
- "Save Rule"
- "🧪 Test Matcher" me message likh kar dekho kaunsa rule match hua