Shabd poore shabd ki tarah milte hain: "hi" wala rule "which" par nahi chalega. 4 ya zyada akshar ka keyword lambe shabd ki shuruaat se bhi milta hai ("book" → "booking", "pain" → "painful"); chhote keyword (hi, ok, rct) sirf poore shabd par. Do shabd wala keyword ("root canal") usi kram me hona chahiye. Hindi (देवनागरी) keyword bhi chalte hain. Exact me "Timings?" aur "timings" ek hi maane jaate hain. Ek rule me kai keyword comma se likho. Table ke "Mode" column me any / all / exact dikhta hai; mobile par "Any keyword / All keywords / Exact match".
Keyword rule me Any, All aur Exact match ka kya matlab hai?
Rule ke "Keywords (comma separated)" ke saath mode chuno: "Any keyword matches" = koi ek shabd aaye to jawab · "All keywords required" = saare shabd message me hon · "Exact message match" = poora message bilkul wahi shabd ho. Capital / small aur . , ? jaise nishaan nahi gine jaate.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Auto-Reply page → "Your keyword replies" → "+ New Rule"
Quick steps
- "Your keyword replies" → "+ New Rule" (ya row ka "Edit")
- "Keywords (comma separated)" me shabd likho, jaise: timing, kab khulta, open
- Mode chuno: Any keyword matches / All keywords required / Exact message match
- "🧪 Test Matcher" me patient jaisa message likh kar check karo