"Staff Login Credentials" popup me batata hai: "Welcome SMS sent…" ya "Welcome SMS could not be sent: <reason>". WhatsApp na jaaye to likha aata hai ki "staff_welcome" template WhatsApp Templates me approved hona chahiye. Message tabhi jaata hai jab login bana ho ya "Also send the onboarding form link?" tick ho — sirf HR record banane par koi message nahi jaata. Message me sirf welcome letter ka link hota hai, link 30 din valid.
Naye staff ko welcome SMS ya WhatsApp kyu nahi gaya?
Login ya onboarding link ke saath staff add karte hi, staff ka phone (10+ digit) ho to SMS aur WhatsApp ("staff_welcome" template) par welcome letter ka link jaata hai. Phone khaali / galat ho to "Staff phone is blank or invalid — SMS not sent." aata hai. Popup ke "Open SMS app" se khud bhejo.
Where in ORALZY: Team → Members → Directory → Staff Directory
Quick steps
- Staff ka Phone sahi daalo (10 digit)
- Login ya onboarding link tick karke save karo
- Popup me SMS / WhatsApp status dekho
- Na gaya ho to "Open SMS app" se bhejo