Auto message clinic ke WhatsApp → RCS → SMS raaste se jaata hai; patient ne STOP kiya ho ya clinic ka messaging band ho to nahi jaata — tab "📱 ✓ notified" nahi aata aur "📱 Notify" dikhta rehta hai. Message sirf ek baar aur sirf Received par jaata hai — "Delivered" par patient ko kuch nahi jaata (wo chair par hi hota hai). Lab ka Sent / READY (lab ki taraf se Received) par app patient ko message nahi bhejta. "📱 Notify" (sirf web) WhatsApp kholta hai English text ke saath: case aa gaya hai, appointment ke liye call kijiye — ye aapke apne WhatsApp se jaata hai, app me record nahi hota. Patient ka phone number na ho to Notify button nahi dikhta. Fitting ki appointment apne aap nahi banti — patient call / reply kare to calendar me book karo.
Crown lab se aa gaya, patient ko message kaise jaata hai aur "📱 Notify" kya hai?
Clinic me "Received" dabate hi patient ko ek baar message apne aap jaata hai: "Aapka <kaam> ready ho gaya hai! Fitting ke liye please clinic visit kijiye…" — chala gaya to row par "📱 ✓ notified" dikhta hai. Nahi gaya (ya lab ne khud Sent kiya tha) to Received row par "📱 Notify" dabao — aapke WhatsApp me patient ke liye taiyar message khulta hai, Send aap karte ho.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → Received row → 📱 Notify
Quick steps
- Case par "Received" dabao — message apne aap jaata hai
- Row par "📱 ✓ notified" dikhe to message ja chuka
- "📱 Notify" dikhe to dabao, WhatsApp me message check karke Send karo